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Operations Manager

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Improve Yourself and Lead Others

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Contact Info

Center for Career Exploration and Success

45 Armstrong Center

550 E. Spring St.

Oxford, OH 45056

513-529-3831

careercenter@MiamiOH.edu

Get in Touch

Related Job Titles

Business Manager, General Manager (GM), Operations Director, Operations Manager, Plant Superintendent, Store Manager

Facts and Stats

Your career outlook is looking good – just like these stats.

O*NET Code: 11-1021.00

O*NET Summary
  • $98k Median wages (annual)

    2021

  • 300,400 Projected job openings

    2021-2031

  • 4-7% Projected growth (average)

    2021-2031

What you Need to Know

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Related Programs

  • Business, Marketing, and Entrepreneurship

    Human Capital Management and Leadership, B.S.

    Major

  • Business, Marketing, and Entrepreneurship

    Entrepreneurship

    Co-Major

Top Technology Requirements Included in Job Postings

  • Customer relationship management CRM software — Oracle Eloqua; Sage ACT!; Salesforce software; Sugar CRM
  • Data base user interface and query software — Airtable; Amazon Web Services AWS software; Blackboard software; Yardi
  • Enterprise resource planning ERP software — Microsoft Dynamics GP; NetSuite ERP; Oracle Hyperion; Oracle JD Edwards EnterpriseOne
  • Operating system software — Apple macOS; Microsoft Windows; Oracle Solaris; Shell script
  • Project management software — Confluence; Microsoft SharePoint; Oracle Primavera Enterprise Project Portfolio Management; Slack

Related Career Options

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.

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