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Students who earn a Microcredential in Customer Service gain a plethora of industry-driven skills, including critical thinking, communication, and service orientation.
Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies, and using data to inform customer service and marketing practices.
This is a stackable Microcredential; to earn this credential, the Customer Service Pathway must be successfully completed with a C- or higher, which includes the following courses:
- CMR 105 – Introduction to Marketing (3)
- CMR 261 – Customer Service and Satisfaction (3)
- CMR 282 – Computer-Based Business Analysis (3)
These courses are online asynchronous; there are no requirements to come to campus.
Non-credit workshop option available. Contact us to learn more.
Microcredentials Impact
You’ve found the place to reach your goals.
Earn college credit while gaining new skills with a Microcredential from Miami University!