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Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
RELATED JOB TITLES
Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist
Facts and Stats
Your career outlook is looking good – just like these stats.
O*NET Code: 15-1232.00
Median wages (annual)
2021
Projected job openings
2021-2031
Projected growth (average)
2021-2031
What you Need to Know
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Top Technology Requirements Included in Job Postings
- Data base management system software — Apache Hive Hot technology ; Elasticsearch Hot technology ; MongoDB Hot technology ; Oracle PL/SQL Hot technology
- Data base user interface and query software — Blackboard software; MySQL Hot technology ; Oracle JDBC Hot technology ; Transact-SQL Hot technology
- Development environment software — Apache Ant Hot technology ; Apache Kafka Hot technology ; Common business oriented language COBOL Hot technology ; Microsoft PowerShell Hot technology
- Operating system software — Microsoft Windows Server Hot technology ; Oracle Solaris Hot technology ; Red Hat Enterprise Linux Hot technology ; UNIX Shell Hot technology
- Web platform development software — Django Hot technology ; Google AngularJS Hot technology ; Microsoft ASP.NET Core MVC Hot technology ; Spring Framework Hot technology
This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.