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Lead Deals, Build Careers
General and Operations Managers plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Their duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. They usually manage through subordinate supervisors and exclude First-Line Supervisors.
RELATED JOB TITLES
Business Manager, Center Manager, Department Manager, District Manager, General Manager (GM), Operations Director, Operations General Manager (Operations GM), Operations Manager, Plant Superintendent, Store Manager
Facts and Stats
Your career outlook is looking good – just like these stats.
O*NET Code: 11-1021.00
Median wages (annual)
2024
Projected job openings
2023-2033
Projected growth (faster than average)
2023-2033
What You Need to Know
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Top Technology Requirements Included in Job Postings
- Business intelligence and data analysis software — IBM Cognos Impromptu; Oracle Business Intelligence Enterprise Edition; Qlik Tech QlikView; Tableau
- Customer relationship management CRM software — Act!; Oracle Eloqua; Salesforce software; Sugar CRM
- Data base user interface and query software — Airtable; Amazon Web Services AWS software; Blackboard software; Yardi software
- Enterprise resource planning ERP software — Microsoft Dynamics; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; SAP software
- Operating system software — Apple macOS; Microsoft Windows; Oracle Solaris; Shell script
When You Choose Miami, Your Career Journey Begins
Once you’ve selected your program at Miami, the Center for Career Exploration and Success will help you explore career paths, prepare for the job market, and make meaningful connections. With personalized support, resources, and events, you’ll gain the skills and confidence to navigate your career journey.
Discover how to turn your passions into a career path. Explore majors and careers that match your interests.
Build the skills to succeed in your career journey. Prepare for internships, interviews, and the workplace.
Make meaningful connections to launch your career. Access networking opportunities, career fairs, and employer events.
This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.